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Terms & Conditions

Please read these terms carefully. By registering on or using NEXA PE, you agree to follow them.

Last updated: 13 October 2026

1Acceptance of terms

These Terms & Conditions (“Terms”) apply to your use of nexapeapp.com, the NEXA PE partner portal, mobile app and API (the “Platform”). They are an agreement between you and NEXA PE. Our Privacy Policy and Refund & Cancellation Policy are part of these Terms. If you do not agree, please do not use the Platform.

2Eligibility & registration

  • You must be at least 18 years old, a resident of India and legally able to enter into a contract.
  • You must give true, complete and current details when you register, and keep them up to date.
  • Your account is for your own business. You are responsible for everything done using your login, password and transaction PIN — keep them secret.
  • The activation / registration fee for your account type is paid once and is not refundable after the account is activated.

3KYC & verification

We may ask you to complete KYC by uploading your Aadhaar, PAN, photograph and business proof. Some or all services may be available only after your KYC is submitted or verified. We may reject documents that are unclear, incomplete or do not match your profile, and may suspend accounts with false or forged documents.

4Wallet & payments

  • Services are paid from your prepaid NEXA PE wallet. Add money only through the payment options shown on the Platform.
  • The wallet balance can be used only for services on the Platform. It does not earn interest.
  • Check every amount, number and detail before you confirm a transaction. A confirmed transaction cannot be changed.
  • Refunds for failed transactions are credited back to your wallet, as described in our Refund Policy.
  • If money is added to your wallet by mistake (for example, a duplicate credit), we may reverse it.

5Using the services

  • Recharges, PAN services and insurance are provided by third parties — telecom and DTH operators, NSDL e-Gov (Protean), UTIITSL and insurance companies. Their rules, timelines and outages apply.
  • A transaction may stay pending while we wait for the provider's final status. You will see the final status in your reports.
  • You are responsible for entering the correct mobile number, operator, subscriber ID, amount and customer details. We cannot reverse a transaction made to a wrong number or ID that the operator has processed successfully.
  • We may switch a service off temporarily for maintenance or when a provider is down.

6PAN & insurance services

PAN: NEXA PE helps you submit PAN applications to the issuing authorities. The PAN is issued by the Income Tax Department through NSDL (Protean) or UTIITSL; we do not issue PAN. You must obtain the applicant's consent, use genuine documents and enter correct details. Application fees and coupons are charged when the application is submitted or the coupon is issued.

Insurance: policies are issued by the insurance company. The policy terms, premium, claims and cancellations are governed by the insurer.

7Charges & commission

Service charges and commissions depend on your plan and are shown in your panel. We may change charges, commissions or plans at any time; changes apply to transactions made after the change. Commission is paid only on successful transactions and may be taken back if a transaction is later refunded or reversed.

8Prohibited use

You must not:

  • Use the Platform for fraud, money laundering or any illegal activity.
  • Submit false, forged or someone else's documents without their consent.
  • Misuse customers' Aadhaar, PAN or personal data, or keep it for other purposes.
  • Share, sell or rent your account or API credentials.
  • Try to hack, overload, copy or interfere with the Platform.

9Suspension & termination

We may suspend or close your account, hold your wallet balance under investigation, or block a transaction if we believe these Terms are broken, KYC is invalid, or there is suspected fraud or a legal requirement. You may ask us to close your account at any time; any remaining lawful wallet balance will be settled as per our policy and applicable law.

10Limitation of liability

The Platform is provided on an “as is” and “as available” basis. We are not liable for delays or failures caused by operators, government portals, banks, insurers, network issues or events beyond our control. Our total liability for any transaction is limited to the amount you paid for that transaction. You agree to indemnify NEXA PE against claims arising from your misuse of the Platform or breach of these Terms.

11Governing law

These Terms are governed by the laws of India. Any dispute will first be resolved through our support team; if not resolved, it will be subject to the courts having jurisdiction over our registered office. We may update these Terms at any time; the latest version will be on this page.

12Contact

For any question about these Terms, contact us at [email protected] or 7811858888.