1How to request deletion
You can ask us to delete your NEXA PE account (Nexa Pe app and partner portal) and its personal data in either of these ways:
- In the app: open Profile → Delete Account, read the details and tap Delete My Account.
- On this page: fill in the form below with your registered mobile number.
- By email or phone: contact us at [email protected] or 7811858888.
Use or withdraw your wallet balance first. A deleted account cannot be restored, and any balance left in it cannot be recovered.
2Request form
3What is deleted
- Your login, profile and contact details (name, shop name, mobile number, email, address).
- Your KYC documents and photos (Aadhaar, PAN, photograph, business proof).
- Device and push-notification tokens linked to your account.
4What we keep
Records of transactions, wallet movements, invoices and commissions are kept only for as long as tax, accounting and anti-money-laundering laws require (generally up to 8 years), and only for that purpose. After that they are deleted or anonymised.
5How long it takes
We confirm the request with you and delete the account within 7 working days. Your app is logged out as soon as you send the request from the app. Personal data is removed from backups within 30 days.